We’re here to help

back icon Back to help page

For buyers

  • How do I pay with cryptocurrency?

    Paying via Monetha's payment gateway is easy. But if you are new to cryptocurrencies, you might still have some questions. Here’s a step-by-step guide on how to make a payment with cryptocurrency.

    What you will need to pay

    You will need a cryptocurrency wallet and Ethereum or some Ethereum based tokens in it*. The Monetha wallet is perfect for this job. However, if you have different preferences, you can use any other wallet that supports ERC20 tokens. 

    *For buying ETH we recommend Kraken and the following guide: https://support.kraken.com/hc/en-us/articles/203053186-Currency-Exchange-Buying-Selling-and-Currency-Pair-Selection

    Payment methods

    There are several ways to pay a Monetha invoice from your Ethereum wallet. 

    A. Scan the QR Code

    Scan the QR code to open the payment in your mobile wallet. The wallet will lock in with the correct receiving Ethereum address and sending amount. Then make the payment.

    B. Send the Payment Manually

    Copy the wallet address from the invoice and paste it into your wallet's "Send" screen. Be sure to send the exact amount to the address. You will see the order status in the Payment screen.

    The payment will be reflected instantly on the invoice when you hit "Send" in your wallet. Remember to send your payment during the 60-minute payment window.

    Have more questions? 

    Please write at team@monetha.io

  • What is a public deal?

    Normally, when creating a deal, you have to specify the other party.

    Public deals have no such requirement. It means that anyone willing can join in and trade with you. 

    You can share a public deal with others directly (such as by email or text message), on social media, or use the provided link and post it anywhere you like.

    If you have found a public deal on the web, you can press "I'm interested"—then you will enter into the deal and become a party to it. You will still be able to negotiate the details or cancel the deal before signing it. 

  • How do I make a purchase through Monetha?

    When you find an item you want to purchase, communicate with the seller and suggest them to make a deal through Monetha.

    Inviting the seller to use Monetha is easy—just click the “I'm buying” button, type in brief information about the item, and enter the seller’s phone number. The seller will receive this information to their phone and download the Monetha app if they don’t already have it. Then the seller will then create the deal on Monetha and send it to you. You will receive a text message notification when the deal has been sent.

    Once you have the deal open in the Monetha app and agree to everything described on the “Deal details” page, click the green “I’m ready to seal the deal” button.

  • How do I edit an agreement?

    If there is some information you want edited, communicate with the seller to decide on the aspects of the deal you want to change. The seller will then need edit the deal for you. Make sure you don’t sign a deal before you are 100% certain you agree to all the details.

  • How do I extend the time limit to accept a deal?

    You can ask the seller to extend the time limit for the deal, so you have some more time before making the actual exchange.

  • What should I do when I commit to buy?

    When you are ready to commit to buy, click the green “I’m ready to seal the deal” button at the bottom of the “Deal details” page to move forward with the transaction. 

    You will then have the option to "Sign the deal". Note that you will not be able to finalize the deal until the seller first signs it on their end. 

    After the deal is signed, that's it! Congratulations with your purchase!

See all 10 articles

For sellers

  • How do I create a deal?

    To create a deal, select the "More" button at the bottom right of the app, then "Deals", and the green button with a "Plus" sign on it. Then select the blue "I'm selling" option and fill in the details of the item being sold, including related pictures, the price, condition, etc., as prompted.

    That's it! Now you're ready to invite the buyer to formalize the deal using Monetha.

  • What is a public deal?

    Normally, when creating a deal, you have to specify the other party.

    Public deals have no such requirement. It means that anyone willing can join in and trade with you. 

    You can share a public deal with others directly (such as by email or text message), on social media, or use the provided link and post it anywhere you like.

  • How do I import my ad from another platform?

    At the moment, you can't import ads from other platforms. You need to create the deal on Monetha to be able to benefit from Monetha's Reputation System.

    However, you can link your Monetha profile to other platforms where you have deals listed. That way people can see your deal and reputation in the same place.

  • How do I edit a deal?

    To edit a deal, select the deal you want to edit, scroll to the bottom of the page and choose “Edit details”. Once you’re done editing, select the “Update details” button; this will automatically send a notification to the buyer.

  • How do I add photos to my deal?

    You can add pictures to your deal by selecting “Edit deal” found at the bottom of the “Deal details” page. Click “Add more photos” on the “Edit” screen. Then select the “Update details” button.

  • What should I do once a buyer commits to buy?

    Once a buyer has committed to buying, the app will notify you about it. Now the only thing left to do is to sign the deal. When you are ready, tap the green "Sign the deal" button and wait until the buyer does the same on their end. 

    That's it! Congratulations with your sale!

See all 9 articles