We’re here to help

back icon Back to help page


  • How do I get verified?

    There are multiple levels of identity verification on Monetha. To be verified, you can connect social networks you are a part of, such as LinkedIn and Facebook, where you’ve already established your identity. Also, you can upload a photo of a government-issued photo ID.

    At the moment only natural persons can get verified. 

  • Why do I need to verify my identity?

    It is important to verify your identity to maintain the integrity of the system. Your trust rating will go up if you verify your identity. Without identity verification people may be less likely to transact with you. The system will only be safe and secure if people can verify who they are doing business with.

  • How long does it take to get verified?

    It shouldn’t take long to be verified - generally just a few minutes. In some cases it might take longer.

  • What does it mean if my verification is pending or declined?

    While the verification process is generally short, in some cases it may take up to a few hours or days to complete. In the meantime your status will be shown as pending.

    If your identity verification was declined, it was because we could not validate your government-issued ID. Please try again or use another government-issued identity document. You can also contact us at support@monetha.io if you think that your ID was declined in error.