We’re here to help

back icon Back to help page

For buyers

  • How do I make a purchase through Monetha?

    When you find an item you want to purchase, communicate with the seller and suggest them to make a deal through Monetha.

    Inviting the seller to use Monetha is easy - just click the “I'm buying” button, type in brief information about the item, and enter the seller’s phone number. The seller will receive this information to their phone and download the Monetha app if they don’t already have it. Then the seller will create the deal on Monetha and send it to you. You will receive a text message notification when the deal has been sent to you.

    Once you have the deal open in the Monetha app and agree to everything described on the “Deal details” page, click the green “I’m ready to seal the deal” button.

  • How do I edit an agreement?

    If there is some information you want edited, communicate with the seller to decide on the aspects of the deal you want changed. The seller will then need to go edit the deal for you. Make sure you don’t sign a deal before you are 100% certain you agree to all the details.

  • How do I extend the time limit to accept the deal?

    You can ask the seller to extend the time for the deal so you have a bit more time before making the actual exchange.

  • What should I do when I commit to buy?

    When you are ready to commit to buy, click the green “I’m ready to seal the deal” button at the bottom of the “Deal details” page to move forward with the transaction. 

    You will then have the option to "Sign the deal". Note that you will not be able to finalize the deal until the seller first signs it on their end. 

    After the deal is signed, that's it! Congratulations with your purchase!

  • Can I cancel the contract if it’s signed?

    You will not be able to cancel a contract once you’ve signed the deal, so make sure you are confident in your purchase decision! If there is a problem with the item, you can report it and ask the seller to address it. We will support you through the process.

  • Can I return an item?

    There are two instances in which you can return an item. If a seller includes in the description of their item that they accept returns, you will be able to return the item. Additionally, if the item you purchased was defective, find the receipt from your deal by clicking “Deals”. At the bottom of the receipt, click “Report a problem”, tell us what had happened and provide as much detail as possible. If the seller does not get back to you, Monetha Buyer Protection is there for you.

  • What are the available payment options?

    Your payment options are essentially the payment types that the seller is willing to take. This could range from cash to check to PayPal to any other bank transfer application.

  • What if I want to buy multiple items from one seller?

    To buy multiple items from one seller you will need to do separate transactions for each item. This is to ensure that a smart contract is created for each sale and that the transaction is stored in the blockchain. If your transactions are positive, having multiple transactions will increase your trust rating.